HelpDeskHQ is built for MSPs and IT teams. Each client runs in its own workspace — data never mixes, permissions are precisely controlled, and modules switch on as you need them.
Open source (AGPL) · self-hostable
Six features that make MSPs and IT teams choose HelpDeskHQ.
One client can never access another's data. Separation is enforced at every level, from the database to the API.
Parent companies, subsidiaries, sites — your full structure in one place. You define exactly who can see and do what at each company.
Create tickets, reply, add internal notes, update status and log time. Every ticket is scoped to its company.
Company, site, office, device — four levels of hierarchy. Link any asset to a ticket and always know which machine belongs to whom.
PremiumContracts and documents in one place, linked to the right client. Custom branding — logo, colors, sender address — is configured in the Branding module.
PremiumFeatures are switched on per module, per operator: inventory, leave, projects, contracts, branding, Zabbix. You only pay for what you actually use.
Sign up, invite clients, start managing tickets — no unnecessary steps.
Create your account. Add your name and company — your workspace is ready immediately.
Companies, sites, hierarchy, roles — each client in their own structure, isolated.
Every client, every ticket, full isolation. Your team always knows who is waiting on what.
Inventory, documents, branding — switch them on as you grow. No need to buy everything upfront.
Most helpdesks are built for one company. HelpDeskHQ is built for those who manage many clients at once — and where each client's staff sees only their own data.
| User | View | Reply | Internal note | Close |
|---|---|---|---|---|
| Operator | ✓ | ✓ | ✓ | ✓ |
| Partner admin | ✓ | ✓ | — | — |
| Partner user | ✓ | ✓* | — | — |
| Read-only | ✓ | — | — | — |
* if write access is enabled on the company membership
Every module is switched on per operator. You only pay for what you actually use.
SLA rules and hourly rates for business hours, on-call, weekends and public holidays — by priority. Monthly hour allowances and a shared hour pool across parent and subsidiary companies.
PremiumUpload the signed PDF contract — computer vision reads out the pricing and SLA terms into a draft with one click. It never saves automatically; you always review and approve.
PremiumRequest and approval with a manager and delegate, a shared team calendar, and annual leave tracking.
PremiumSend a quote, get client sign-off, and manage the project on a roadmap and kanban board — all in one place.
PremiumChecklist-based internal task management for your team, with strict permission separation — what the client sees, and what stays internal.
Your own logo, your own colors, your own SMTP sender per operator — always one click away from resetting to the default HelpDeskHQ look.
PremiumYour Zabbix alerts show up on the client dashboard via webhook, and the right admins get notified immediately.
PremiumPublic, double opt-in signup and a campaign sender — build your audience beyond the helpdesk.
Every plan includes full data separation and a detailed permission system.
Security is not an afterthought — it's the foundation of the architecture.
No client's data can ever reach another client. Separation is enforced at the database level.
Permissions are checked on every request, server-side. No user can access data they're not allowed to — even when calling the API directly.
AGPL license — the code is public, anyone can audit it, and run it on their own server.
A second factor is required on every login. For stronger protection, an authenticator app (TOTP) can be enabled, and devices can be remembered for 30 days.
The system can run on your own servers. The self-hosted license is protected by a digitally signed key — the system verifies its validity regularly.
Up and running in minutes. No commitment, no credit card.